FAQ’s
For assistance regarding products, styling, orders or returns, please contact us through the Contact Us section on our website.
Please contact us as soon as possible after placing your order. Once an order has entered processing or dispatch, modification or cancellation may not be possible.
Once your order is dispatched, you will receive tracking information through the contact details provided during checkout.
Delivery timelines vary depending on the product and your location. The estimated delivery timeline will be provided during the ordering process.
Returns and exchanges are subject to our Return & Exchange Policy. Please check the policy before placing your order.
Please refer to the Size Guide available on the respective product page before placing your order.
Yes. Rivsam can help curate outfit + jewellery + styling combinations for wedding-related occasions.
You can consider your neckline, colour, occasion and overall styling. You can also contact Rivsam for styling assistance.
Yes. Styling is an important part of Rivsam. We curate jewellery and clothing combinations to help you create a complete look for weddings, celebrations, evenings and special occasions.
To keep your jewellery looking beautiful:
• Keep it away from water and moisture.
• Avoid direct contact with perfume, lotions and sprays.
• Remove jewellery before bathing, swimming or exercising.
• Store each piece separately in its pouch/box.
• Wipe gently with a soft, dry cloth after wearing.
Our jewellery is not represented as solid gold or natural diamond unless specifically mentioned on the product page. Material and stone details are provided product-wise.
Our jewellery is made using materials specified on each individual product page. Please check the Material & Product Details section before purchasing.
We offer:
Demi-fine jewellery
Statement jewellery
Occasion & wedding wear
Contemporary clothing
Curated styling pieces
Rivsam is a contemporary fashion and demi-fine jewellery brand created for women who love distinctive styling. We bring together clothing, jewellery and styling to create complete looks for memorable occasions.
