REFUND POLICY
Once the order has been placed, RIVSAM Lifestyle will not accept return or refund requests except in cases where the product received is damaged, defective, incorrect, or missing. In such situations, we are happy to work with you to find a fair and appropriate solution.
In Case of Damaged, Defective, Incorrect or Missing Product
RIVSAM Lifestyle must be notified of any damaged, defective, incorrect, or missing product within 2 days from the delivery date via email at R.mishra7341@gmail.com or by calling +91 98330 28232.
When contacting us, please provide the following:
- One clear image of the outer packaging/box
- Clear images of the product received
- A clear image showing the issue, damage, defect, or incorrect product
- Your order number and relevant order details
Returns or refunds will not be accepted for reasons such as a change of mind, personal preference, minor colour variation, or differences in appearance due to screen/display settings, unless the product received is damaged, defective, incorrect, or otherwise eligible under this policy.
All reported issues will be reviewed and verified by our team. If the issue is confirmed, we may offer an appropriate resolution, which may include replacement, exchange, store credit, or refund, depending on the circumstances and product availability.
If the issue is clearly identified and verified, we will be happy to promptly arrange the appropriate resolution for your order.
